Meta Pixel Saltar al contenido
Logo Geedle
EN
Guest
Contact us
Soft skills courses

Telecom sales and retention course for companies

A hands-on course for store associates, call center agents and retention specialists at carriers, internet providers and cable operators. We practice with real calls and visits from your operation: explaining plans without confusion, handling number porting and cancellations, and offering upgrades that actually fit the customer, with a DC-3 certificate filed with Mexico's STPS and an AI agent between sessions.

Telecom sales and retention course

What is the telecom sales and retention course?

It is an 8-hour program that trains store and call center teams to sell plans and bundles clearly, handle number-porting and cancellation requests, retain customers with relevant offers and upsell without pressure. It runs live virtual, on-site or self-paced, with role-plays and a DC-3 certificate.

Course sheet

The essentials at a glance.

Duration

8 hours

Formats

Live virtual · On-site · Self-paced

Certificate

DC-3 · STPS

AI agent

Geedle Bot answers questions 24/7 with the exact minute of the recording

What your team will be able to do

Learning objectives observable on the job.

  • Sell plans and bundles clearly

    Identify usage needs and recommend the right plan or bundle in plain language.

  • Handle number porting and cancellations

    Explore the real reason for leaving and respond with options within commercial policy.

  • Upsell without pressure

    Offer more speed, data or add-on services when they bring value to the customer.

  • Close and follow up

    Confirm agreements, record the transaction correctly and prevent later complaints.

Syllabus

Course syllabus

Six modules; each one leaves a deliverable you can apply in your operation.

  1. The telecom customer and key moments

    Sign-up, outage, bill and renewal: what the customer expects at each moment, in store and on the phone.

    Customer map

  2. Needs discovery and plan offers

    Usage questions, comparing plans and bundles, and explaining terms without jargon.

    Discovery script

  3. Inbound and outbound number porting

    How to guide a port-in, what information to give and how to respond to someone switching carriers.

    Porting path

  4. Retention for cancellation requests

    Listening for the cause, relevant offers, respecting the customer's decision and recording the reason.

    Retention tree

  5. Upgrades and cross-selling

    Spot opportunities for upgrades, home internet, TV or add-on services without losing trust.

    Offer matrix

  6. Upset customers, closing and follow-up

    Handling outage complaints, closing the sale, confirming agreements and a personal improvement plan.

    Improvement plan
01

Who is this course for?

Associates at company-owned or dealer stores, sales and retention agents in call centers, residential and small-business account executives, and the supervisors who coach those teams. It works for mobile carriers, ISPs, cable operators and resellers; cases are built with your plans, your commercial policies and your cancellation reasons.

02

What changes in the operation after the course?

Shorter, clearer plan explanations, fewer cancellations lost for not exploring the cause, retention offers aligned with commercial policy, and upgrades the customer understands and accepts. We measure before and after with a learning assessment and, if you want, with rubric-based monitoring of calls or store visits.

Want this course at your company?

Request the proposal for the telecom sales and retention course: three scope options with a closed price in under 24 business hours.

Quote on WhatsApp Request a proposal
Participant asking Geedle Bot on a laptop at night; the agent replies with minute 42:15 of the course recording
Artificial intelligence

An AI agent supports every participant during and after the course

Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.

  • Knows every detail of the course: dates, syllabus, deliverables and certificate criteria
  • Solves problems in real time, at any hour, from Moodle, WhatsApp, Teams or Slack
  • Delivers the exact minute and second of the recording where the instructor explained the topic
  • Reinforces what was covered with summaries and review questions, and escalates to the instructor when needed
  • Shows HR which topics raise the most questions so the course can be adjusted

Which format suits each course?

All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.

Live virtualOn-site at your companySelf-paced on the platform
Ideal forTeams across several sites or remoteHands-on practice, team dynamics and brigadesRotating shifts and large workforces
InteractionLive instructor, breakout rooms and real casesInstructor in the room, role-plays and practice with equipmentMicrolessons, challenges and automatic assessments
Typical duration2-to-4-hour sessions on different days4-to-8-hour days2 to 4 weeks at your own pace
RecordsAttendance, participation and assessment on the platformRoster, assessment and photo evidenceProgress, grades and time on the platform
Questions between sessionsGeedle Bot 24/7Geedle Bot 24/7Geedle Bot 24/7
CertificateDC-3 with the STPSDC-3 with the STPSDC-3 with the STPS

Related courses

Other soft skills by sector courses and the full category.

FAQ

Frequently asked questions about the telecom sales and retention course

Get a quote for this course for your team

Tell us how many people, in which city and in which format. We reply the same day, free and with no commitment.