How is it delivered if staff work shifts?

In two 4-hour sessions or four 2-hour micro-sessions, repeated per shift so nobody leaves their department uncovered. It can be live virtual, on-site at your unit, self-paced on the platform or a combination. Live sessions are recorded for whoever was on call that day.

Does it include a DC-3 certificate?

Yes. Every participant who meets attendance and passes the assessment receives a DC-3 certificate with the data required by Mexico's STPS. The platform keeps the attendance, grade and role-play records for STPS inspections and for your unit's quality and accreditation programs.

Does the course give clinical guidance or medical protocols?

No. It is a communication-skills course, not clinical practice. The bad-news and informed-consent protocols are worked on as conversation structures and aligned with the procedures and forms your unit already has in place. Clinical judgment stays with the medical team.

What if a question comes up in the middle of a night shift?

Geedle Bot, the course's artificial-intelligence agent, answers at any hour from the platform, WhatsApp or Teams. It is trained on the content and the recordings and takes the participant to the exact minute and second where the instructor explained the topic, so the question is solved during the shift, not at the next session.

Soft skills courses

Patient communication course for companies

A patient communication course for the staff who face patients every day: nurses, physicians, reception, admissions and social work. Through observed role-plays we practice how to listen, explain in plain language, deliver bad news with a protocol, hold an informed-consent conversation and stay calm in front of a distressed family. With a DC-3 certificate and Geedle Bot between shifts.

What is the patient communication course?

It is an 8-hour program that trains healthcare staff to communicate with patients and their families with clarity and empathy: listening, explaining in plain language, delivering bad news with a protocol, holding informed-consent conversations and handling tense situations. It runs live virtual, on-site or self-paced, with a DC-3 certificate filed with Mexico's STPS.

Course sheet

The essentials at a glance.

Duration

8 hours

Formats

Live virtual · On-site · Self-paced

Certificate

DC-3 · STPS

AI agent

Geedle Bot answers questions 24/7 with the exact minute of the recording

What your team will be able to do

Learning objectives observable on the job.

Listen to and understand the patient
Ask, paraphrase and confirm before explaining; notice what the patient is not saying.
Explain in plain language
Translate clinical terms into everyday words and check understanding with simple techniques.
Deliver bad news with a protocol
Prepare the setting, pace the information and support the emotional reaction of the patient and family.
Stay calm in difficult situations
Respond to anger, fear and distress without getting defensive or escalating.

Syllabus

Course syllabus

Six modules; each one leaves a deliverable you can apply in your operation.

Communication in healthcare: why it fails and what it costs
Common barriers between staff and patients, family expectations and the weight of treatment in the patient experience.
Map of critical moments in your department
Active listening and empathy in short windows
Techniques to listen and show empathy in the minutes a shift allows; nonverbal communication.
Opening and closing script for the interaction
Plain language and checking understanding
Explaining diagnoses, instructions and paperwork without jargon; the technique of confirming what the patient understood.
Plain-language glossary for your department
Informed-consent conversations
How to explain a procedure, its alternatives and risks in accessible language, leave room for questions and respect the decision.
Checklist for the conversation
Bad news and supporting the family
Step-by-step protocol for delivering difficult news, handling silence and emotional reactions, information with one voice.
Adapted bad-news protocol
Difficult situations and application plan
Anger, fear, large families, language barriers and patients with limitations; commitment to apply in the department.
30-day application plan

Who is this course for?

Nurses, physicians, reception, admissions, cashiers, social workers and orderlies in hospitals, clinics, laboratories and medical offices. Also for company medical services and diagnostic centers. The content is adjusted to each department: communication in the emergency room is not the same as in outpatient care or a sample-collection lab.

What changes in the unit after the course?

Patients who understand their diagnosis and instructions, families who get information on time and with one voice, fewer complaints about treatment and less tension in the hallways. We measure with a learning assessment, an observation rubric in the role-plays and, if you want, your own patient-satisfaction surveys before and after.

Want this course at your company?

Request the proposal for the patient communication course: three scope options with a closed price in under 24 business hours.

Quote on WhatsApp Request a proposal

Participant asking Geedle Bot on a laptop at night; the agent replies with minute 42:15 of the course recording

Artificial intelligence

An AI agent supports every participant during and after the course

Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.

Knows every detail of the course: dates, syllabus, deliverables and certificate criteria
Solves problems in real time, at any hour, from Moodle, WhatsApp, Teams or Slack
Delivers the exact minute and second of the recording where the instructor explained the topic
Reinforces what was covered with summaries and review questions, and escalates to the instructor when needed
Shows HR which topics raise the most questions so the course can be adjusted

Meet Geedle Bot

Which format suits each course?

All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.

	Live virtual	On-site at your company	Self-paced on the platform
Ideal for	Teams across several sites or remote	Hands-on practice, team dynamics and brigades	Rotating shifts and large workforces
Interaction	Live instructor, breakout rooms and real cases	Instructor in the room, role-plays and practice with equipment	Microlessons, challenges and automatic assessments
Typical duration	2-to-4-hour sessions on different days	4-to-8-hour days	2 to 4 weeks at your own pace
Records	Attendance, participation and assessment on the platform	Roster, assessment and photo evidence	Progress, grades and time on the platform
Questions between sessions	Geedle Bot 24/7	Geedle Bot 24/7	Geedle Bot 24/7
Certificate	DC-3 with the STPS	DC-3 with the STPS	DC-3 with the STPS

Related courses

Other soft skills by sector courses and the full category.

FAQ

Frequently asked questions about the patient communication course

Get a quote for this course for your team

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Patient communication course for companies

What is the patient communication course?

Course sheet

Duration

Formats

Certificate

AI agent

What your team will be able to do

Listen to and understand the patient

Explain in plain language

Deliver bad news with a protocol

Stay calm in difficult situations

Course syllabus

Communication in healthcare: why it fails and what it costs

Active listening and empathy in short windows

Plain language and checking understanding

Informed-consent conversations

Bad news and supporting the family

Difficult situations and application plan