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Federal agencies · State governments · Municipalities · Public bodies

Courses for government: training for public servants at federal, state and municipal agencies

Training programs for public servants at ministries, decentralized agencies, municipal governments, public hospitals and public universities in Mexico. Short courses that fit the agency's workday, on-site at your offices, live virtual or self-paced, with a DC-3 certificate and Geedle Bot, an AI agent that answers questions 24/7 with the exact minute of the recording, plus documentation ready for your procurement process.

Public servants in a government agency training room during a short session with a facilitator

What does Geedle's training for public servants include?

It is a catalog of courses for federal, state and municipal agencies that combines soft skills (citizen service, effective communication, conflict resolution, leadership) with technical and compliance courses (public ethics and integrity, transparency and data protection, cybersecurity, NOM-035, Excel and Power BI). It runs with a DC-3 certificate, records for your procurement process and Geedle Bot to answer questions at any hour.

01

Why does government training end up as a sign-in sheet?

Because agencies meet their annual training hours, but courses are scheduled as mass lectures in an auditorium, front-desk staff cannot leave their posts and the evidence ends up being a list of signatures with no change in service. We design courses for public servants as 10-to-15-minute microlessons taken on the phone or the office computer, short on-site sessions per area or front-desk shift and practice with real cases from the agency. Training moves forward without closing service windows, each area sees its progress on a dashboard and DC-3 records are ready for the administrative unit, the internal control body and audits.

02

Which skills matter most in citizen service and public administration?

Serving citizens at the counter, by phone and on social media, explaining procedures and requirements clearly, handling upset people and conflicts, and ethics and integrity in the exercise of public office. They are the ones that most affect complaints against the agency, response times and public trust. We work on them with rubric-observed role-plays, cases from your own agency and service scripts aligned with your procedures, never with a lecture. For middle managers we add team leadership, time management and data with Excel and Power BI to report indicators without depending on the IT department.

03

How does it fit with the Escuela de Buen Gobierno and procurement processes?

Our courses complement the offerings of Mexico's Escuela de Buen Gobierno and the state professionalization institutes, which cover the legal framework and the public-service career; here you find the practical skills in service, communication, leadership and digital tools applied on the job. We do not give legal advice: ethics and integrity and transparency are addressed through daily conduct and the agency's procedures. We deliver technical sheets, course outlines, CFDI invoices and DC-3 certificates for direct award, restricted invitation or public tender, and the e-learning platform brings courses, records and Geedle Bot together for the training unit.

Recommended courses for government and public sector: Citizen service and dealing with the public

The sector's own courses come first; the rest of the catalog is adapted with your cases.

Does your agency need to train without closing service to citizens?

Tell us areas, number of public servants and the procurement process that applies. We propose courses, formats and documentation with three scope options in under 24 business hours.

Artificial intelligence

An AI agent supports every participant during and after the course

Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.

  • Knows every detail of the course: dates, syllabus, deliverables and certificate criteria
  • Solves problems in real time, at any hour, from Moodle, WhatsApp, Teams or Slack
  • Delivers the exact minute and second of the recording where the instructor explained the topic
  • Reinforces what was covered with summaries and review questions, and escalates to the instructor when needed
  • Shows HR which topics raise the most questions so the course can be adjusted
Participant asking Geedle Bot on a laptop at night; the agent replies with minute 42:15 of the course recording
Process

How you hire a course with Geedle

Four steps and a closed proposal in under 24 business hours.

  1. Tell us the need

    By WhatsApp, form or chat: topic, number of participants, city and tentative dates. If you are not sure which course you need, a free assessment defines it.

    Same-day reply
  2. Proposal with 3 options

    Scope, format, calendar and closed price in three versions, so you choose the one that fits your budget.

    Proposal in 24 business hours
  3. Adaptation and launch

    We adjust cases and examples to your company, enroll participants on the platform and activate Geedle Bot with the course content.

    Platform ready
  4. Delivery, records and certificates

    Sessions, gamified challenges and assessment before and after. At closing: DC-3 certificates, a learning report and recommendations.

    DC-3 and report

Which format suits each course?

All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.

Live virtualOn-site at your companySelf-paced on the platform
Ideal forTeams across several sites or remoteHands-on practice, team dynamics and brigadesRotating shifts and large workforces
InteractionLive instructor, breakout rooms and real casesInstructor in the room, role-plays and practice with equipmentMicrolessons, challenges and automatic assessments
Typical duration2-to-4-hour sessions on different days4-to-8-hour days2 to 4 weeks at your own pace
RecordsAttendance, participation and assessment on the platformRoster, assessment and photo evidenceProgress, grades and time on the platform
Questions between sessionsGeedle Bot 24/7Geedle Bot 24/7Geedle Bot 24/7
CertificateDC-3 with the STPSDC-3 with the STPSDC-3 with the STPS
01

Training by role

Front-desk and service staff: citizen service, customer service, effective communication and conflict resolution. Legal, transparency and IT areas: transparency and data protection, cybersecurity and public ethics and integrity. Middle managers and area heads: leadership, time management, Excel and Power BI. Each path ends with a micro-credential added to the public servant's file.

02

E-learning and simulators for the public sector

For agencies that need to train thousands of people across several municipalities we offer online course production in SCORM with cases from the agency itself and 360° simulators for civil protection, first aid and extinguisher evacuation for internal brigades. See also our e-learning for government with the managed platform.

03

Workplace climate and NOM-035 in public agencies

Agencies have their own psychosocial risk factors: dealing with upset citizens, changes of administration, workloads at fiscal-year close. We measure the starting point with a workplace climate survey and comply with the NOM-035 software before designing the course plan, so training responds to what staff actually report.

Government and public sector: training by city and state

On-site where we have a team, live virtual and self-paced across Mexico.

FAQ

Frequently asked questions about training for government and public sector

Let's talk about training for your agency or municipality

Message us on WhatsApp, request a proposal or open the chat. We reply the same day, free and with no commitment.