An active listening course for teams that deal with people all day and still lose information: salespeople who answer before understanding the need, managers who interrupt, service staff who ask the customer the same question twice. In 12 hours your team practices active listening techniques with real conversations from their role, records themselves, gets rubric-based feedback and leaves with tools they use the next day. DC-3 certificate filed with Mexico's STPS and Geedle Bot to review every technique.
It is a 12-hour program that trains active listening as a work skill, not as theory. It covers five techniques: paying attention without interrupting, paraphrasing to confirm, asking open questions, reading nonverbal communication and responding with empathy without losing the goal of the conversation. Each technique is practiced in pairs with cases from the participant's own role (a complaint, an interview, a one-on-one, a consultative sale) and assessed with an observable rubric. It runs on-site at your company, live virtual or self-paced on the platform, with a DC-3 certificate.
The exact duration is in the first card. It runs on-site at your company, live virtual for teams in several locations or self-paced on the platform; every participant who meets attendance and assessment receives a DC-3 certificate with the STPS, and Geedle Bot answers questions afterwards with the exact minute of the recording.
12 hours
Live virtual · On-site · Self-paced
DC-3 · STPS
Geedle Bot answers questions 24/7 with the exact minute of the recording
Proposal with three scope options and a closed price in under 24 business hours
Learning objectives observable on the job.
Recognize the habits that block listening (judging, advising, finishing sentences) and replace them with full attention to what the other person says and how they say it.
Give back the essentials in your own words, check facts and emotions, and close each stretch of the conversation with a summary the other person validates.
Formulate open, follow-up and clarifying questions that bring out the full picture without turning the conversation into an interrogation.
Interpret posture, tone, pauses and silences, and align your own bodand thenguage so the person feels heard in person, on the phone and on video calls.
Six modules in order, each with a deliverable you apply in your operation the following week. Exercises use real files and cases from your organization, each module's assessment is recorded on the platform and serves as evidence for the DC-3 certificate.
Initial recording in pairs, self-assessment of listening habits and the five most common blockers at work.
Personal listening diagnosisFull attention, the three-second silence, minimal attention signals and how to handle the urge to reply.
Recorded and assessed practiceTechniques to confirm facts and emotions, when to use each and how to close a stretch of conversation.
Role-specific paraphrasing scriptOpen, follow-up and clarifying questions; the errors of closed and leading questions; a question bank by situation.
Open-question bankReading posture, tone and pauses; empathy without losing the goal; listening on the phone, chat and video calls.
Nonverbal checklistComplaints, feedback, interviews and disagreements: listening protocol, final recording compared with the first and a 30-day practice plan.
30-day practice planSales and customer service teams that need to understand before they answer, managers and supervisors who run interviews, feedback sessions and one-on-ones, HR staff who handle complaints and conflicts, teachers and student-services staff, and healthcare professionals who communicate with patients and families. No prior training required: it starts from how each participant listens today.
Conversations become shorter and carry fewer misunderstandings. The salesperson identifies the real need before quoting, the manager picks up what people were not saying out loud, service staff solve the complaint on the first contact and HR spots signs of conflict or burnout in time. Each participant leaves with a listening diagnosis, a 30-day practice plan and the tools (paraphrasing script, open-question bank, nonverbal checklist) adapted to their role. We measure before and after with an initial and a final recording.
Four mechanics that turn a "soft" skill into something observable, measurable and documented for your DC-3.
Real conversations, not scripts
Each participant brings three conversations from their role (a complaint, a meeting, a sale) and practices with them, not with generic cases.
Initial and final recording
We record the first practice and the last; the rubric comparison is the evidence of change and what convinces management most.
Tools that stay
Paraphrasing script, open-question bank and nonverbal checklist, adapted to each area and stored on the platform.
Geedle Bot after the course
An AI agent trained on the course answers questions and takes participants to the exact minute of the recording where each technique was practiced.
Request the proposal for the active listening course: three scope options with a closed price in under 24 business hours.
Sales, customer service, HR and supervisors talk with people all day; listening well shortens conversations, avoids rework and reduces escalated complaints. We work with each area's real conversations and leave role-specific tools. It is part of the soft skills courses for companies.
Student services, tutoring and coordinators serve students and parents with little time and a heavy emotional load; the course leaves listening protocols for complaints, guidance and interviews. It complements our teacher training programs.
Service windows, citizen service desks and complaint units solve more when they understand on the first try; the course includes citizen service cases and a DC-3 certificate per public servant. It is within the courses for government and the public sector.
Real projects told with facts, not promises.
Update a large faculty — university and high school — on artificial intelligence and inclusive teaching, without stopping classes.
Read the full case
Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.
All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.
| Live virtual | On-site at your company | Self-paced on the platform | |
|---|---|---|---|
| Ideal for | Teams across several sites or remote | Hands-on practice, team dynamics and brigades | Rotating shifts and large workforces |
| Interaction | Live instructor, breakout rooms and real cases | Instructor in the room, role-plays and practice with equipment | Microlessons, challenges and automatic assessments |
| Typical duration | 2-to-4-hour sessions on different days | 4-to-8-hour days | 2 to 4 weeks at your own pace |
| Records | Attendance, participation and assessment on the platform | Roster, assessment and photo evidence | Progress, grades and time on the platform |
| Questions between sessions | Geedle Bot 24/7 | Geedle Bot 24/7 | Geedle Bot 24/7 |
| Certificate | DC-3 with the STPS | DC-3 with the STPS | DC-3 with the STPS |
On-site at your company in the nine locations where we have a team (Mexico City, Puebla, León, Guanajuato, Monterrey, Nuevo León, Guadalajara, Querétaro and Toluca), live virtual for teams in any city and self-paced on the platform across Mexico. Each location page explains the approach for the local industry.
Short reads to decide better before you hire.
Other communication and relationships courses and the full category.
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