How long is the conflict resolution course and in what formats is it offered?

It is 8 hours, usually in two 4-hour sessions or four 2-hour virtual micro-sessions. It is offered live virtual, on-site at your company, self-paced on the platform, or as a combination. In the live formats, most of the time goes to role-plays built on cases from your operation.

Do participants get a DC-3 certificate?

Yes. Every participant who meets the attendance requirement and passes the assessment receives a DC-3 certificate with the data required by Mexico's STPS. Attendance and grade records are stored on the platform for audits and inspections by the labor authority.

Can we work on real conflicts we have right now?

Yes, carefully. Before the course we collect cases anonymously and turn them into practice scenarios without exposing anyone. If there is a specific conflict between two departments, we can design a facilitated mediation session separate from the course.

What support do participants have when they actually need to mediate?

They have Geedle Bot, our artificial-intelligence agent trained on the course content and recordings. They can ask at any hour how to open the conversation or what to do when one party shuts down, and the bot answers and takes them to the exact minute and second of the recording where the instructor explained it.

Soft skills courses

Conflict resolution course for companies

A conflict resolution course for teams where friction between people or departments already costs time, turnover or quality: supervisors who do not know how to step in, colleagues who stopped talking, departments that blame each other. We work with cases from your operation, gamified challenges, an AI agent that supports participants between sessions, and a DC-3 certificate filed with Mexico's STPS.

What is the conflict resolution course for companies?

It is an 8-hour program that teaches how to handle workplace conflict before it escalates: identify its source, separate the people from the problem, talk with someone who is upset, mediate between colleagues or departments and close with agreements that hold. It runs live virtual, on-site or self-paced, includes a DC-3 certificate, and uses real cases from your company.

Course sheet

The essentials at a glance.

Duration

8 hours

Formats

Live virtual · On-site · Self-paced

Certificate

DC-3 · STPS

AI agent

Geedle Bot answers questions 24/7 with the exact minute of the recording

What your team will be able to do

Learning objectives observable on the job.

Spot conflict early
Recognize early signs and separate the underlying problem from the way it is expressed.
Talk with someone who is upset
Listen, lower the tension and state your position without feeding the escalation.
Mediate between people or departments
Guide a conversation between two parties toward shared interests and workable options.
Close agreements that hold
Leave clear commitments with an owner, a date and a way to follow up.

Syllabus

Course syllabus

Six modules; each one leaves a deliverable you can apply in your operation.

Anatomy of workplace conflict
Types of conflict, how it escalates and what keeps it alive in an operation.
Conflict map of your area
Conflict response styles
Avoiding, competing, accommodating, compromising and collaborating: when each works and which is yours.
Style self-assessment
The difficult conversation
Preparation, opening, managing emotions and stating the problem without blame.
Conversation script
Interests behind positions
Ask to understand what each party needs and generate options that serve both.
Interests matrix
Mediating between colleagues and departments
The mediator's role, session rules and how to reach a verifiable agreement.
Mediation protocol
Agreements, follow-up and action plan
Writing agreements, follow-up and prevention; personal 90-day commitment.
90-day plan

Who is this course for?

Supervisors, department heads and coordinators who have to step into friction within their teams, human resources staff who mediate between departments, project leads and any employee working at interfaces where disagreements are frequent, such as production and quality, sales and logistics, or purchasing and suppliers.

What changes in the operation after the course?

Tension addressed in days rather than months, direct conversations instead of complaints through third parties, written agreements between departments that used to blame each other, and less of managers' time spent putting out fires. We measure before and after with a learning assessment and, if you want, by following up on the agreements signed during the course.

Want this course at your company?

Request the proposal for the conflict resolution course: three scope options with a closed price in under 24 business hours.

Quote on WhatsApp Request a proposal

Participant asking Geedle Bot on a laptop at night; the agent replies with minute 42:15 of the course recording

Artificial intelligence

An AI agent supports every participant during and after the course

Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.

Knows every detail of the course: dates, syllabus, deliverables and certificate criteria
Solves problems in real time, at any hour, from Moodle, WhatsApp, Teams or Slack
Delivers the exact minute and second of the recording where the instructor explained the topic
Reinforces what was covered with summaries and review questions, and escalates to the instructor when needed
Shows HR which topics raise the most questions so the course can be adjusted

Meet Geedle Bot

Which format suits each course?

All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.

	Live virtual	On-site at your company	Self-paced on the platform
Ideal for	Teams across several sites or remote	Hands-on practice, team dynamics and brigades	Rotating shifts and large workforces
Interaction	Live instructor, breakout rooms and real cases	Instructor in the room, role-plays and practice with equipment	Microlessons, challenges and automatic assessments
Typical duration	2-to-4-hour sessions on different days	4-to-8-hour days	2 to 4 weeks at your own pace
Records	Attendance, participation and assessment on the platform	Roster, assessment and photo evidence	Progress, grades and time on the platform
Questions between sessions	Geedle Bot 24/7	Geedle Bot 24/7	Geedle Bot 24/7
Certificate	DC-3 with the STPS	DC-3 with the STPS	DC-3 with the STPS

Related courses

Other communication and relationships courses and the full category.

FAQ

Frequently asked questions about the conflict resolution course

Get a quote for this course for your team

Tell us how many people, in which city and in which format. We reply the same day, free and with no commitment.

Conflict resolution course for companies

What is the conflict resolution course for companies?

Course sheet

Duration

Formats

Certificate

AI agent

What your team will be able to do

Spot conflict early

Talk with someone who is upset

Mediate between people or departments

Close agreements that hold

Course syllabus

Anatomy of workplace conflict

Conflict response styles

The difficult conversation

Interests behind positions

Mediating between colleagues and departments

Agreements, follow-up and action plan