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Soft skills courses

Emotional intelligence course for companies

An emotional intelligence course for people who work under pressure and with other people: supervisors who react before they think, teams where tension builds up, customer-facing roles that demand composure every day. We work with situations from your operation, gamified challenges, an AI agent that supports participants between sessions, and a DC-3 certificate filed with Mexico's STPS.

Emotional intelligence course

What is the emotional intelligence course for companies?

It is a 12-hour program that develops the four emotional intelligence skills applied to work: recognizing your own emotions, regulating them under pressure, reading other people's emotions and using that information to relate better to managers, colleagues and customers. It runs live virtual, on-site or self-paced, includes a DC-3 certificate, and every module has application exercises.

Course sheet

The essentials at a glance.

Duration

12 hours

Formats

Live virtual · On-site · Self-paced

Certificate

DC-3 · STPS

AI agent

Geedle Bot answers questions 24/7 with the exact minute of the recording

What your team will be able to do

Learning objectives observable on the job.

  • Recognize your emotions

    Identify what you feel, what triggers it and how it shapes your decisions and the way you treat others.

  • Regulate yourself under pressure

    Apply techniques to pause, think and respond instead of reacting.

  • Develop empathy

    Read the emotions of managers, colleagues and customers and respond to what they need.

  • Build healthy working relationships

    Handle tension, give and receive feedback, and protect trust within the team.

Syllabus

Course syllabus

Six modules; each one leaves a deliverable you can apply in your operation.

  1. What emotional intelligence means at work

    The four-domain model, common myths and why it affects team results.

    Initial self-assessment

  2. Self-awareness

    Emotional vocabulary, personal triggers and reaction patterns during the workday.

    Trigger map

  3. Self-regulation

    Pause, breathing and reframing techniques for moments of pressure and anger.

    Personal pause protocol

  4. Empathy and reading others

    Verbal and nonverbal cues, empathic listening and validation without giving up your position.

    Empathic listening guide

  5. Social skills in the team

    Difficult conversations, handling tension and feedback that protects the relationship.

    Difficult conversation script

  6. Motivation, well-being and action plan

    Self-motivation, emotional recovery habits and a personal 90-day commitment.

    90-day plan
01

Who is this course for?

Supervisors and middle managers, customer-facing staff, sales teams, human resources and any employee who works in constant contact with other people or under pressure. Companies also use it to complement their NOM-035 actions and strengthen the organizational environment.

02

What changes in the operation after the course?

Fewer impulsive reactions in high-pressure moments, difficult conversations handled calmly, more empathy toward colleagues and customers, and more stable working relationships. We measure before and after with a learning assessment and, if you want, an emotional intelligence self-assessment at the start and at the end.

Want this course at your company?

Request the proposal for the emotional intelligence course: three scope options with a closed price in under 24 business hours.

Quote on WhatsApp Request a proposal
Participant asking Geedle Bot on a laptop at night; the agent replies with minute 42:15 of the course recording
Artificial intelligence

An AI agent supports every participant during and after the course

Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.

  • Knows every detail of the course: dates, syllabus, deliverables and certificate criteria
  • Solves problems in real time, at any hour, from Moodle, WhatsApp, Teams or Slack
  • Delivers the exact minute and second of the recording where the instructor explained the topic
  • Reinforces what was covered with summaries and review questions, and escalates to the instructor when needed
  • Shows HR which topics raise the most questions so the course can be adjusted

Which format suits each course?

All of them issue a DC-3 certificate and leave records on the platform; what changes is how people practice and how the calendar is organized.

Live virtualOn-site at your companySelf-paced on the platform
Ideal forTeams across several sites or remoteHands-on practice, team dynamics and brigadesRotating shifts and large workforces
InteractionLive instructor, breakout rooms and real casesInstructor in the room, role-plays and practice with equipmentMicrolessons, challenges and automatic assessments
Typical duration2-to-4-hour sessions on different days4-to-8-hour days2 to 4 weeks at your own pace
RecordsAttendance, participation and assessment on the platformRoster, assessment and photo evidenceProgress, grades and time on the platform
Questions between sessionsGeedle Bot 24/7Geedle Bot 24/7Geedle Bot 24/7
CertificateDC-3 with the STPSDC-3 with the STPSDC-3 with the STPS

Related courses

Other communication and relationships courses and the full category.

FAQ

Frequently asked questions about the emotional intelligence course

Get a quote for this course for your team

Tell us how many people, in which city and in which format. We reply the same day, free and with no commitment.