Active listening course for companies in Puebla: 12 practical hours with cases from your operation, on-site at your facilities, live virtual for teams in several locations or self-paced on the platform. DC-3 certificate with the STPS and Geedle Bot, the AI agent that answers questions with the exact minute of the recording.
Puebla's workforce is shaped by the automotive and auto-parts industry, textiles, services, and a huge university population that joins the region's companies every year. With them we run short courses applied on the job from the first week, with team challenges, assessment before and after, and Geedle Bot supporting participants between sessions.
In Puebla the active listening course is hired by automotive and auto-parts plants for supervisors leading young teams, universities with tutoring and student-services areas, and service companies with customer care. We work with their real shop-floor conversations, interviews and service cases, and leave listening protocols per role with a DC-3 certificate.
We deliver the active listening course to companies in Puebla city, San Andrés and San Pedro Cholula, Atlixco, Tehuacán, and the metro area. The on-site format runs at your facilities; live virtual brings your workforce together even across cities, and self-paced runs on the platform with the same certificate. See also the national course page, soft skills courses in Puebla.
The exact duration is in the first card. It runs on-site at your company, live virtual for teams in several locations or self-paced on the platform; every participant who meets attendance and assessment receives a DC-3 certificate with the STPS, and Geedle Bot answers questions afterwards with the exact minute of the recording.
12 hours
Live virtual · On-site · Self-paced
DC-3 · STPS
Geedle Bot answers questions 24/7 with the exact minute of the recording
Proposal with three scope options and a closed price in under 24 business hours
Learning objectives observable on the job.
Recognize the habits that block listening (judging, advising, finishing sentences) and replace them with full attention to what the other person says and how they say it.
Give back the essentials in your own words, check facts and emotions, and close each stretch of the conversation with a summary the other person validates.
Formulate open, follow-up and clarifying questions that bring out the full picture without turning the conversation into an interrogation.
Interpret posture, tone, pauses and silences, and align your own bodand thenguage so the person feels heard in person, on the phone and on video calls.
Six modules in order, each with a deliverable you apply in your operation the following week. Exercises use real files and cases from your organization, each module's assessment is recorded on the platform and serves as evidence for the DC-3 certificate.
Initial recording in pairs, self-assessment of listening habits and the five most common blockers at work.
Personal listening diagnosisFull attention, the three-second silence, minimal attention signals and how to handle the urge to reply.
Recorded and assessed practiceTechniques to confirm facts and emotions, when to use each and how to close a stretch of conversation.
Role-specific paraphrasing scriptOpen, follow-up and clarifying questions; the errors of closed and leading questions; a question bank by situation.
Open-question bankReading posture, tone and pauses; empathy without losing the goal; listening on the phone, chat and video calls.
Nonverbal checklistComplaints, feedback, interviews and disagreements: listening protocol, final recording compared with the first and a 30-day practice plan.
30-day practice planMessage us on WhatsApp, request a proposal or open the chat: we reply the same day with three scope options and a closed price.
Sales, customer service, HR and supervisors talk with people all day; listening well shortens conversations, avoids rework and reduces escalated complaints. We work with each area's real conversations and leave role-specific tools. It is part of the soft skills courses for companies.
Student services, tutoring and coordinators serve students and parents with little time and a heavy emotional load; the course leaves listening protocols for complaints, guidance and interviews. It complements our teacher training programs.
Service windows, citizen service desks and complaint units solve more when they understand on the first try; the course includes citizen service cases and a DC-3 certificate per public servant. It is within the courses for government and the public sector.
Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.
The same syllabus and the same team, adapted to each location.
Tell us how many people, in which format and on which dates. We reply the same day, free and with no commitment.
