Customer service and support course for companies in León: 12 practical hours with cases from your operation, on-site at your facilities, live virtual for teams in several locations or self-paced on the platform. DC-3 certificate with the STPS and Geedle Bot, the AI agent that answers questions with the exact minute of the recording.
León's workforce comes from footwear and leather-goods factories, retail, services, and automotive suppliers, with high seasonal turnover and supervisors trained on the production floor. Our team adapts each course to their sector, delivers it on the plant floor, in the office or online, and hands over DC-3 certificates and a learning report at closing.
In León the customer service course is requested by shoe-store and boutique chains, distributors, clinics and service companies that serve on the floor, by phone and over WhatsApp. We practice exchanges and returns, product warranties, customers comparing prices online and high-season service, and leave a complaint-handling script per channel.
We deliver the customer service and support course to companies in León, Silao, San Francisco del Rincón, Purísima del Rincón, and the corridor toward Guanajuato city. The on-site format runs at your facilities; live virtual brings your workforce together even across cities, and self-paced runs on the platform with the same certificate. See also the national course page, soft skills courses in León, corporate training in León.
The exact duration is in the first card. It runs on-site at your company, live virtual for teams in several locations or self-paced on the platform; every participant who meets attendance and assessment receives a DC-3 certificate with the STPS, and Geedle Bot answers questions afterwards with the exact minute of the recording.
12 hours
Live virtual · On-site · Self-paced
DC-3 · STPS
Geedle Bot answers questions 24/7 with the exact minute of the recording
Proposal with three scope options and a closed price in under 24 business hours
Learning objectives observable on the job.
Identify stated and implicit needs and the moments that define their experience.
Adapt greeting, language and response times to counter, phone, chat and email.
Listen, lower the tension, solve or escalate, and win back the customer's trust.
Confirm the solution, keep what was promised and spot opportunities to improve the service.
Six modules in order, each with a deliverable you apply in your operation the following week. Exercises use real files and cases from your organization, each module's assessment is recorded on the platform and serves as evidence for the DC-3 certificate.
What customers expect today, moments of truth and the cost of a bad experience.
Moments-of-truth mapPresence, greeting, language and readiness at the counter, on the phone and on digital channels.
Welcome protocolQuestions to understand the real problem and confirm what the customer needs.
Question guideWritten tone, response times, templates that do not sound robotic and handling wait times.
Templates by channelTechnique to receive the complaint, lower the tension, solve or escalate, and follow up.
Complaint protocolConfirm the solution, keep what was promised, measure satisfaction and a 90-day commitment.
90-day planMessage us on WhatsApp, request a proposal or open the chat: we reply the same day with three scope options and a closed price.
Front desk, cashiers, support, collections and WhatsApp: staff practice with the real complaints from your operation and leave with their own service protocol and complaint-handling script. We reinforce it with the courses for retail and services.
Registrar, cashier, library and student services deal with students and parents under pressure during enrollment and closings; the course gives protocols, tone and claim handling. It pairs with student services and school support.
Service windows, modules and citizen hotlines with dignified treatment, response times and handling of upset users, with DC-3 records for the file. It is part of the courses for government and the public sector.
Geedle Bot is trained on the syllabus, materials and recordings of your course. Participants ask in plain language and get an exact answer, not a generic one.
The same syllabus and the same team, adapted to each location.
Tell us how many people, in which format and on which dates. We reply the same day, free and with no commitment.
